SUPPORT Portal
Global support anytime, anywhere
Log your problem and obtain update status, access helpful collateral and receive product alerts. For anything you need, help is never far away. You’ll receive the highest levels of support, guaranteed.
Access Redwood Support Portal to raise support tickets and search our knowledge base.
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Platinum support: SAP® Business Process Automation
Rapid and reliable resolution
If you're an SAP® Business Process Automation (BPA) user, even the best implementations can experience issues that require extra support. Our Platinum Support service gives you access to our highly skilled technicians who have all the expertise to solve your problem, quickly.
Report2web MANAGED SERVICES
For maximum efficiency, total uptime and automatic system updates
Redwood Software now offers a new level of product support for Report2Web: Managed Services. Besides other exclusive benefits, it primarily stops you from having to manage your system and allows you to reduce the cost of report management, distribution and archiving, while focus on finding ways to run your business more effectively.
Technical Support
Help when you need it
Whatever the issue, our team are standing by to help. We have the necessary expertise and experience to ensure that your problem is resolved both quickly and effectively.
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PROFESSIONAL SERVICES
Achieve automation excellence
Redwood Professional Services provides the means to quantify the gaps between your current level of performance, reality and your ideal state. It provides the partnership and roadmap for improvement along with clarifications of the tangible cost/benefits.
We have delivered successful solutions for over 3,000 customers globally using proven phased implementation methodologies and best practices. Our people work with yours, provide hands-on training and mentoring, deliver successful outcomes and help you achieve what you set out to do.