SWM

SWM Logo

"Thanks to Cronacle, the hardware resources from dialog processing are available and there are no longer any 'printing problems.' In addition, we have signifi cantly reduced processing time and achieved high customer satisfaction without the need for new hardware."

Christian Duschl, Team Leader
SWM

Industry

  • Energy supplier

Key Challenges

  • Billing process improvement through optimized processing
  • Maintaining transparency for the departments involved
  • Minimizing administrative complexity

The Solution

  • Control of mass processing using Redwood Cronacle with Microsoft Access forms prepared by the IT department

Key Benefits

  • Automatic, seamless processing (no accounting for latency in processing)
  • Integration in SAP IS-U mass processing
  • Automated parameters
  • Individual event handling
  • Improved internal communication
  • Easy administration
  • Automatic alerting in the case of planned or unplanned processing exceptions

Environment

  • SAP ERP ECC 6.0
  • SAP FI/CO
  • SAP IS U 6.04
  • Oracle database version 10.2