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"With SAP CPS we can immediately react to incidents, which means we have better control of our ICT environment"

Pascal van Wijk
Team Manager Operational
Management, Essent N.V.

Industry

  • Utilities

Key Challenges

  • More efficient use of the ICT infrastructure and lower personnel costs
  • Integration with complex hardware configuration

The Solution

  • SAP Central Process Scheduling by Redwood
  • Smooth integration with SAP CRM and SAP IS-U

Key Benefits

  • Better control of ICT environment
  • At least 25% more efficient use of existing hardware
  • Flexibility to manage change
  • User-friendly interface
  • Reduced administration overhead

Environment

  • SAP CRM and SAP Utilities (IS-U)
  • Oracle