Solution Manager Integration
Enabling the Process Scheduling Adapter
for SAP Solution Manager
SAP customers can implement best practices for IT and business process automation with standard SAP methodology, tools and know-how.
SAP Central Process Scheduling (SAP CPS) is tightly connected with the SAP Solution Manager Process Scheduling Adapter. This unique integration has been specifically designed by SAP and Redwood to provide a new dimension of management and visibility of IT operations and the business processes they support.
The integration of Solution Manager and SAP CPS provides:
- Tighter integration of IT and business process monitoring
- Improved support for SAP implementations and upgrades
- Automated workflow for process scheduling change requests
- Centralized job documentation
- Web-based Service Desk messaging
Improved Service Levels and Visibility
By enabling the SAP Solution Manager Process Scheduling Adapter, SAP CPS allows IT to improve service levels and better analyze the impact of background jobs on business processing. High priority jobs are implemented more quickly, with better control of requested workflow. Comprehensive and centralized job documentation enables discontinuation of unnecessary tasks. Support processes also benefit from better visibility of requirements, responsibilities, error-handing and escalation procedures.